Our Staff

Factory Connection® was built on the philosophy of providing the best suspension and related products while backing it up with industry leading customer service. Our company owned / operated Factory Connection Canada facility is no different.

Why do so many suspension shops call us for parts and technical information?
Because there is a difference between Factory Connection Canada and other suspension companies.

Our wealth of knowledge, from real world testing, in-house spec projects, are unparalleled in the industry.
Our dedication and commitment to excellence, reinforces our mission in providing the best suspension products and customer/technical service to all of our customers. Factory Connection offers more combined years of suspension experience than any other company in North America.

Meet our Staff! At Factory Connection Canada our goal is to develop long term relationships with our customers. We strive to provide the most personal and complete customer / technical service to all of our customers.

If you have any questions, comments or feedback regarding our products and services; please call us.

Don’t be shy, if you have any questions on our products or your suspension we have tuned; Call our customer service / technical support line. 819-398-7722

Mike Haist – General Manager (Canada) Mike is a former race team mechanic who won championships with both Ross Pederson and Carl Vaillancourt. Mike has had an association working with Factory Connection for over 10 years. He has brought a very strong mechanical knowledge in the motorcycle and snowmobile industry to Factory Connection Canada. Design and development of innovative products and his high standards for quality assurance make him a perfect fit within the Factory Connection team. Mike is also bi-lingual in English and French, enjoys riding MX in his free time as well enjoying time with his wife and two daughters.     When you call Factory Connection Canada you have the resources and experience of Factory Connection in the USA as well. Below you will see listed some of the key staff from our 2 facilities in the USA, that support and improve the products and services we offer in Canada.

Rick “Ziggy” Zielfelder President / Owner: Factory Connection Inc, Factory Connection Canada, Factory Connection Racing Rick has long been known as of the premiere suspension professionals in the off-road industry. His commitment to excellence and providing his customers with the best suspension services is second to none. He was a Team Honda Motocross Racing technician for Larry Ward. Ziggy has worked with many top riders and teams in helping provide them with The Best Suspension. PERIOD. From the beginning of his first year as a team owner in 1997 with Mike LaRocco; Ziggy has developed Factory Connection racing into the most respected team in MX/SX. Today the team consists of Kevin Windham, Mike LaRocco and our 5 “Lites” class riders which is Honda’s Official “Lites” Support Team.

His focus over the past 3 years to help develop the younger generation is evident by providing testing at MTF and trackside support at major amateur nationals. This mission has developed Factory Connection into a major force in amateur competition. Rick rides and races in the Vet A class. Weekends at races in New England and across the country, he enjoys spending time with his family and watching his son race.

Steve Ross – General Manager The former Expert Road Racer turned Motocross racer has been in the motorcycle industry all his life. Steve brought more than 9 years of dealership experience, and 12 years of racing with him when he joined Factory Connection over 6 years ago. He has diverse management / business experience and customer service background. The Vet Amateur rider enjoys riding, racing and going to the races with his wife and 3 children. If you have questions/comments regarding new business, marketing, purchasing, rider support or customer satisfaction Steve welcomes your call.
Terry Edgecomb – Distribution/Manufacturing Manager The former road racer and fast local motocross racer has been involved in motorcycles his entire life. Terry has held virtually every position within a multi-line dealership. In addition, he owned his own business providing the best trackside support at all New England MX races. His technical expertise and vast industry knowledge make him a key player within Factory Connection. Terry has a wife, 2 children and enjoys training on his road bicycle.
Tim Street - Shop Manager A former New England Expert motocross racer, Tim has been with Factory Connection since 1992. His wealth of experience and knowledge of suspension components is rivaled by very few. His expertise in fork tuning, testing and development of suspension settings for customers, support riders and race team is invaluable. Tim’s troubleshooting, technical support and customer commitment, help Factory Connection lead the industry in customer satisfaction. Tim still rides and is married with 1 son.
Satoru Tanno - R&D Engineer Satoru was hired by Factory Connection in the Fall of 2005. He brings over 25 years of experience in the suspension industry to Factory Connection. Satoru worked for Showa of Japan and America as Race Team technician, R&D Manager and Senior Manager. His wealth of knowledge and experience working with virtually all of the best factory riders in the 80’s and 90’s to present time has helped him become one of the most respected people in our industry. Satoru’s background in suspension theory, new product development and spring design will lead Factory Connection to new levels of suspension performance.
	Victor Perreira Technician	Coming soon
	Isabelle Traversy Technician